Home | Search Jobs | Submit an Application | About Us   
SEARCH JOBS
Jobs by Division
Jobs by Position
Jobs by City
Jobs by State
Search All Jobs

IT Telecommunications Specialist


   Closing Date: Oct. 28, 2018

Division:Information Technology
Job Location: Fairfax - Fairfax County
Employment Type:Full Time
Salary Range:DOE
Benefits:For full time employees: a choice of medical benefits, dental and vision, 401k savings plan, and much more

Description:

Guest Services, Inc. is hiring a Communications Specialist to join our Corporate IT team! 

JOB SUMMARY

The IT TeleCommunications Support Specialist is responsible for assisting and supporting all GSI locations with securing internet/Wi-Fi connectivity, telephone service and dealing with issues in a timely and accurate manner.

ESSENTIAL FUNCTIONS

  • Analyze communications costs for GSI locations in order to recommend cost saving measures
  • Responsible for project management and troubleshooting of network/wifi and telephone operations throughout the company.
  • Document communications/network/wifi connectivity, and other documentation as assigned.
  • Monitor operational performance and troubleshoot communication problems. Isolate the cause of communication failures and resolve.
  • Interact with various outside support and sales organizations.
  • Handle Help Desk calls (After-Hours Help Desk Rotation required) and log all calls and work into Help Desk Support System 
  • Perform PC hardware, operating system, and software installation, configuration, upgrades, troubleshooting, repairs, one-on-one training, telephone support and similar activities with little or no direct supervision. Recommend and schedule/perform routine maintenance, repairs and upgrades to PCs and laptop computers.
  • Assist in developing, implementing, performing computer configuration standards and procedures.
  • Any other duties as assigned.

 

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

  • College degree in Business Management or Information Science, or equivalent skill gained through experience coupled with 3+ years of experience in systems support, networking, and project management.
  • Knowledge of internet connectivity/telephone systems.
  • Understanding of Windows networking concepts
  • Highly self-motivated and directed.
  • Excellent written and verbal communication skills.
  • Strong documentation skills
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Ability to work independently, with a significant degree of creativity and latitude, as well as in a team oriented environment.
  • Ability to conduct research into a wide range of computing/connectivity areas.
  • Knowledge of Windows operating system and related support practices and procedures.
  • Knowledge of Microsoft Office applications
  • Keen attention to detail
  • Exceptional customer service orientation
  • Ability to absorb and retain information quickly.
  • Ability to present ideas in user-friendly language

 

PHYSICAL AND MENTAL REQUIREMENTS

  • Ability to travel locally and nationally to units on a regular basis.
  • Ability to sit or stand and use a computer for the entire work day.
  • Reading and writing work-related documents in English.
  • Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
  • Constantly communicates and receives verbal communication with other employees.
  • Lifting, carrying, and pushing up to 15 lbs. occasionally, up to 30 lbs. seldom.
  • Occasionally stoop, kneel, or crouch.
  • Use hands and arms to reach for, grasp, and manipulate objects.

 

EQUIPMENT USED

  • Typical office equipment (computers, multi-extension phone system, fax, copiers, scanners, among others).

 

Guest Services offers competitive pay and excellent benefits, including Paid Time Off and a generous 401(k) Match.

Veterans, Minorities, People with Disabilities and Women especially encouraged to apply.

Guest Services, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

 

Apply Now
View More Jobs


Share this Job:


Managed by ApplicantPro Applicant Tracking System, All Rights Reserved - © Copyright 2015 -2018 | admin