We are looking for Front Desk Agent to come join our team!
Hours: 40 hours
Schedule: This Front Desk Agent position requires the desk agent to work 2-Night Audit shifts from 11PM to 7AM.
The Front Desk Agent must have the ability to perform all desk attendant functions including checking guests in and out, reservations, and switchboard.
- Provide administrative, reception and program support to management and staff.
- Manage phone activity including providing general knowledge to callers.
- Manage walk-in traffic. Sign in customers as needed. Smile and greet customers in a welcoming manner.
- Register and assign rooms to guests.
- Provide quotes for room rates and up-sell the guest when possible.
- Assist in coordinating the Front Desk and the Housekeeping Department.
- Verify that the correct charges and credits are posted to the corresponding guest folio. Collect payment for charges on the guest folio.
- Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
- Responds to guest inquiries.
- Resolves guest complaints within scope of authority, otherwise refer the matter to the management.
SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE
- High School Diploma preferred. Minimum of at least 16 years of age.
- Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously.
- Computer proficiency.
- Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve.
- Ability to arrange and coordinate schedules for reservations.
- Excellent interpersonal, administrative, telephone and other communications skills.
PHYSICAL AND MENTAL REQUIREMENTS
- Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
- Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
- Ability to stand for the entire work day and to climb steps regularly.
- Ability to sit at a desk and monitor phones for extended amounts of time.
- Ability to withstand temperatures in indoor and outdoor environments.
- Reading and writing work-related documents in English.
- Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
- Constantly communicates and receives verbal communication with other employees in a fast-paced environment.
- Physical presence at the job site is essential to perform job duties.
- Typical office equipment (computers, phone system, fax, copiers, scanners, among others).
- Reservations system. POS system.
Guest Services offers competitive pay and excellent benefits, including Paid Time Off and a generous 401(k) Match.
Veterans, Minorities, People with Disabilities and Women especially encouraged to apply.
Guest Services, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.