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Patrol / Risk Manager

   Closing Date: Sep. 10, 2017

Division:Guest Services, Inc. Hospitality
Job Location: Biwabik - Saint Louis County
Employment Type:Full Time
Benefits:For full time employees: a choice of medical benefits, dental and vision, 401k savings plan, and much more.



Provides leadership, direction, and supervision in planning, implementing, and evaluating the Alpine, Nordic and Mountain Biking Patrol departments to provide for safe and effective operations and to meet the needs of guests.  Provides training and manuals to enable employees and volunteers to minimize risks and respond to emergencies. 


Provides leadership, direction, training and education for Alpine, Nordic, and Mountain Biking

patrol programs in a manner that creates and maintains a positive image of Giant’s Ridge and promotes area use. Creates manuals and training programs that reflect ANSI B-77 guidelines and OSHA policies.   

  • In conjunction with Human resources recruits, interviews, and selects potential patrollers according to Guest Service, Inc. guidelines.
  • Provides training and/or certification to employees and volunteers in the following areas: Blood Borne Pathogens, Outdoor Emergency Care, First Aid and CPR, Risk Management, lift evacuation, ski or snowboard proficiency, toboggan handling, snowmobile operations, customer relations, Emergency Plans, Lock Out / Tag Out, and policies and procedures of Giant’s Ridge / Guest Services, Inc.
  • Updates the following operating manuals as necessary: Blood Borne Pathogens, Lift Evacuation, Emergency Plan, Standard Operating Procedures, Lock Out / Tag Out, and Job Hazard Assessments, Incident Investigation
  • Prepares year-end report and formulates goals for the next season.

Directs and oversees Patrol Operations and maintains adequate patrol coverage.

  • Determine needs for patrol coverage in the best interest of Giant’s Ridge
  • Creates and disseminates patrol schedule for Alpine, Nordic and Mountain Biking
  • Selects, trains, and provides ongoing support for Lead Patrollers
  • Provides on­hill patrol function when necessary

Implements incident reporting and investigation procedures.

  • Reviews all incident reports and updates insurance carrier as required
  • Records follow­up information for incident reports on serious incidents
  • Coordinates with Rental Manager to implement procedures on incidents involving rental equipment
  • Follows established incident investigation procedures and trains required staff

Maintains and inventories first aid supplies and alpine patrol equipment.

  • Orders and inventories emergency care supplies, patrol training supplies and equipment, and first aid supplies for all facilities at the resort. 
  • Checks the condition of all patrol equipment and training equipment and arranges for repair or replacement as necessary.
  • Coordinates and arranges for infectious waste disposal.
  • Maintains the patrol room in accordance with OSHA standards and guidelines and area management policies.

Coordinates with the volunteer patrollers to allow for:

  • Registration with the National Ski Patrol
  • Documentation of volunteer hours and implementation of volunteer benefits program in conjunction with area management
  • Implementation of awards program
  • Leadership opportunities

Provides for snowmobile training and maintenance. 

  • Coordinates maintenance of snowmobile with maintenance staff
  • Arranges for snowmobile training and documents completion of training

Conducts training in CPR, First Aid, lift evacuation, Lock Out / Tag Out and other safety programs for employees and volunteers of Giant’s Ridge as needed.

Keeps supervisor promptly informed of problems or other matters needed to be known to perform effectively in that position.

Recertifies CPR instructors, offers CPR instructor classes and interfaces with the American Heart Association

Performs other duties as apparent or assigned.

Accountability for Supervision     

Assigns and directs work of full­time, part­time, and seasonal staff as well as contracted program service providers, volunteers, and interns. Coordinates staff to maximize working hours.


Effectively recommends hiring, promotion, and transfer of qualified staff in coordination with the Human Resources Department, and determines appropriate training to achieve the desired level of work performance.


Defines and explains level of authority delegated to staff so they may perform their assigned duties effectively. 


Creates a work environment that encourages staff to perform to the best of their abilities and holds every employee accountable for results.  Consults with Human Resources to address performance matters such as discipline (including oral and written reprimands, suspension, and termination) and complaints before taking corrective action.


Evaluates and communicates on a continuing basis the demonstrated performance of staff, and rewards staff, including conducting regular performance appraisals, recommending salary adjustments, and consulting with Human Resources to coach and train staff to improve performance.  Responds in a timely manner to employee concerns and adjusts grievances in accordance with Guest Services policy.       



QUALIFICATION REQUIREMENTS:   To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.


EDUCATION AND/OR EXPERIENCE: A Bachelor's degree and at least two years of ski patrol experience and at least two years of experience in leadership or supervision of others, or any equivalent combination of education and/or experience



CERTIFICATES, LICENSES, AND REGISTRATIONS: Certifications required at time of application:


  • Current member of the National Ski Patrol
  • Current First Aid and CPR/AED certification (Adult, child and infant)
  • Current Outdoor Emergency Care Instructor Certification through National Ski Patrol
  • Valid driver's license.


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