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Restaurant Manager/Supervisor


   Closing Date: Aug. 20, 2017

Division:Big Sur Lodge
Job Location: Big Sur - Monterey County
Employment Type:Full Time
Benefits:For full time employees: a choice of medical benefits, dental and vision, 401k savings plan, and much more.

Description:

Are you looking for a new opportunity? Are you ready for a management role? Are you ready to work for a great company with great benefits? If you are, this is for you!

We are hiring for a reliable and dependable Restaurant Supervisor to join our team!

Pfeiffer Big Sur State Park is often called “mini-Yosemite” for its natural splendors. With the rugged central California Pacific coastline to the west and the dramatic Santa Lucia mountain range to the east, Big Sur Lodge offers families and adventurers a rejuvenating escape from the hectic pace of everyday life.

 

JOB SUMMARY

 

The Supervisor assists the Manager in all aspects of unit operations and floor management, including food, beverage, equipment, and property to facilitate the fulfillment of financial goals and company initiatives. In addition, the Food Service Supervisor assists in cultivating a team environment that provides exceptional customer service while ensuring all staff members perform at a consistently high level.

ESSENTIAL FUNCTIONS

  • Ensure complete guest satisfaction at all times. Handle guests' complaints and solve them according to customer service standards.
  • Monitor and supervise set up and maintenance of dining area, cashier stations, and/or food stations to ensure quality standards.
  • Assist in recruiting, supervising, scheduling, disciplining, reviewing, and directing the unit's staff at the direction of the General Manager. Train hourly staff for peak performance and monitor staff's development.
  • Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit's equipment, food production and handling, cooking, housekeeping, sanitation, dress, cash control, and employee hygiene. Notify General Manager of all unusual events, circumstances, or other safety or quality control issues.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

  • High School Diploma/G.E.D. equivalent required; Culinary or Associate’s degree in food service or related field preferred.
  • Food Safety Certification. Strong sanitation habits.
  • Strong customer service abilities; actively looks for ways to assist customers and coworkers.
  • Ability to interact and communicate well with the client.
  • Ability to problem solve.

PHYSICAL AND MENTAL REQUIREMENTS

  • Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
  • Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
  • Ability to stand for the entire work day.
  • Climbing steps regularly.
  • Withstanding temperature extremes in freezer, refrigerator walk-in and grill areas.
  • Reading and writing work-related documents in English.
  • Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
  • Constantly communicates and receives verbal communication with other employees in fast-paced kitchen.
  • Physical presence at the job site is essential to perform job duties.

EQUIPMENT USED

  • Standard commercial cooking machinery and utensils (pots and pans, fryers, stove, among others), and typical office equipment (computer, fax, telephone, copier, scanner, among others).

 

 

 

Guest Services offers competitive pay and excellent benefits, including Paid Time Off and a generous 401(k) Match.

Veterans, Minorities, People with Disabilities and Women especially encouraged to apply.

Guest Services, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin,disability, or protected Veteran status.

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